Departments of Airlines

Departments of Airlines

Departments of Airlines:

1. Commercial Department :

 This includes:

• Passenger Facilities
• Check-in Counter
• Security Check Area 
• Baggage Make-up Area
• Flight Announcement
• Making the reports 
• Departure Clearance
• Ramp Handling etc 

2. Cargo Departure: 

This includes

• Acceptance of the Cargo
• Delivery of the Cargo
• Marking and labelling of the cargo
• weighing of the cargo
• Identification of the cargo etc 

3.Mis - Handled Baggage Department

This includes:

• Locating the Baggage
• Communicating the customer
• Doorstep delivery of the baggage 
• Giving compensation, if needed to the baggage etc.

4.Reservation Department

This Includes: 

• Booking the ticket
• Handling the passenger queries
• Handling the help desk
• Cancellation of the tickets
• Prepornment and postpornment of journey
• cash handling
• Re-Routing of journey and Re-confirmation of journey  etc

5.Airline security

This Includes: 

• Screening the check-in baggage
• Handling the Arms Carriage
• Access Control
• Head Counting
• Secondary Frisking
• Passenger Profiling

6.Operations Department:

 

This Includes:

• Welcoming the passenger on-board the flight
• Making announcement In-Flight Safety
• Checking the kit
• Assisting the special passengers 
• Handling the Emergencies on-board
• Handling the business class passengers